Got a really bad customer service rep, which said sorry, your order was lost in transit, we can only refund you or replace it. Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Learn about Amazon.com culture, salaries, benefits, work … DSPs also have access to Amazon technology and resources, which includes hands-on training, on-demand support, and access to branded vans, uniforms, insurance and more. We show up at a warehouse, scan a QR code on our phones, and then pick-up a cart of packages. Make sure no bushes or trees block them. About half the time I receive notices time-stamped during normal business hours that the delivery was attempted but the building was closed. Amazon drops more logistics providers, citing safety, performance issues as thousands of delivery drivers across the country who work for small and medium-size logistics companies that contract with Amazon.com found out in mid-February they may lose their jobs in April So I emailed logistics (again hating myself) to let them know so they at least cancelled the Sunday delivery...I need the Tuesday delivery because after all that, they still screwed up the order a little so I'll pick a better part from that lot and return the rest. The company plays fast and loose with those time estimates - the absolute fastest you COULD deliver it is the time you're given (same on our end with sorting etc.). Amazon is rapidly dispensing with carriers such as FedEx for its retail deliveries, bringing the logistics business in-house to ship more Prime packages more … We have no choice. I'm constantly having to battle just to have packages shipped to my location. New comments cannot be posted and votes cannot be cast. They get fired if a mistake is made, even though it could be my fault. Drivers don't follow simple directions. Search job openings, see if they fit - company salaries, reviews, and more posted by Amazon employees. I really fucking hate Amazon Logistics. On a couple of occasions I have accidentally hit ‘delivered’ when I meant undelivered. When factoring in bonuses and additional compensation, a Logistics at Amazon can expect to make an average total pay of £27,476 . The Amazon Logistics program can be a good investment for entrepreneurs but a bad deal for Amazon sellers and shoppers. I called daily asking why it hasn't moved. There is very little training, the working conditions are horrible, and it is basically run like a sweatshop. Therefore, the turnover rate is very high (about 50% of people leave within two weeks by my rando estimation), so the problems get worse/stay the same in a cycle. Contacted customer support on chat, said that it would arrive on Sunday Sunday night - nothing has arrived. These drivers are absolute idiots, just as the management of this division of Amazon. I don't claim that UPS or the others are perfect and I have problems with them from time to time too but anytime I order something and see it's Amazon delivery, I sigh and know something will go wrong and 3 out of 4 times it does. Oh ok thanks! was on the phone with what I assume is dispatch saying "The customer is here right now...yes, I put the package down and he opened the door. Press question mark to learn the rest of the keyboard shortcuts. We provide preparation services for Amazon psychometric tests. Do you think I should contact your gps provider? Rather its from customer error entering the address wrong, or just driver error. The following tips are all suitable for managerial positions within Amazon, including Operations Manager, Account Manager, Team Leader, Business Development Manager, Logistics Manager, Area Manager, Contracts Manager and Senior Operations Manager.. Amazon Flex is a program of independent contractor drivers contracted by Amazon Logistics to deliver your packages. They deliver earlier than anyone else, always on time and sometimes a day early. I do this because I live in an apartment that makes deliveries hard if I’m not home. by Todd Bishop on … All of that happened in the Austin metro area. How is that saving any money for them? Today's top 205 Amazon Com Logistics Specialist jobs in United States. My timeline: Friday morning - order created, 2 day delivery shipping, planned for delivery on Sunday Saturday morning - order has shipped, planned for delivery on same day (Saturday) Saturday night - "sorry there has been a problem with your shipment, it will arrive between Saturday and Tuesday". My personal experience has been terrible and I want to talk to you about this, because I believe many customers share same concerns. Later that same night, it showed as "Delivered", but it has not arrived. Amazon’s receive centers support customer fulfillment by taking in large orders of the types of inventory that we expect to quickly sell and allocate it to fulfillment centers within the network. If you search for Amazon logistics, it will take you to their website, which does not detail much about how things get actually delivered, and a lot results for basically complaints. Thank you for taking the time to give insight. We do not have set routes; it’s basically a lottery when you arrive. Amazon baut sein Netzwerk an Zustellpartnern aus und wir möchten gerne von Ihnen hören. You were trying to save cost or control your own network of delivery drivers or whatever you use - but it's simply not delivering value to the customers. Amazon Logistics in my area is great. On Amazon, there is no official seller protection policy but abusive feedback, reviews, messages, and returns can all be reported. I have a local center here in Baltimore. That's the thing, it's not a cost driven decision. All things Amazon: Amazon.com, Amazon Prime, Prime Video, AWS, Kindle, Echo, and more! I work in a fulfillment center. Between Amazon Logistics failing so miserably and the fact that Amazon.com listings are now flooded with low-quality junk with inflated ratings from fake reviews, I'm frustrated enough that I cancelled my Prime account. We rely on a GPS system to give us directions, since we don’t have the same routes. I've complained to Amazon and they make promises, but next time it's just the same old shit. Finally, let me offer you some tips: When you place an Amazon order, do several things: Don’t assume we know your address. Amazon está expandiendo su red de proveedores de entrega y nos gustaría saber de usted. are you suggesting that someone should not share their negative experiences with a service because it is futile? There is NO oversight on what happens to YOUR package, specifically. It is finally out for delivery last hour for delivery but how does something like this happen? I try to leave direction but that just makes it more confusing I think. That's fine. From what I hear, Amazon is one of the strictest places to work at and they only hire the best devs and judging by the cost of living increases in Seattle it seems like they get paid very well so how do they hire such incompetent delivery people? I live in a complex that is about the size of a block and am in the middle. Yes, there are bad apples. Use Amazon Lockers if you have them in your town. They consistently deliver my packages to a building across the street, even when I'm home. If you live in an apartment, take the following notes: You can leave notes for us when you place your order. If it does not come today, I have little confidence it will arrive tomorrow before I took off to the airport. 5 out 500 packages and you’re out. Note: Zvi Schreiber is the CEO of Freightos, a logistics startup bringing international freight online for forwarders, shippers and oversized e-commerce. It's clear that Amazon Logistics is a relatively immature operation, and the normal growing pains of expanding into a new line of business are being exacerbated by things like Flex (Uber for package delivery, but with none of the accountability to the consumer that Uber introduced to the taxi business). Finally they had to start their own courier service because they ran out of existing couriers to handle the volume. Amazon will, without questions or much fuss at all, send you a brand new item when you claim it was not received. As Amazon continues to expand, we need to increase our capacity for deliveries. The doors are open 7 AM - 6 PM, and anybody can enter the lobby during those hours. Amazon goes to great lengths to ensure that they are hiring the right people. Learn what about the program’s benefits and shortcomings for everyone involved. I think people just don't realize the volume (even though everyone knows how popular prime is, you don't know what an ocean of boxes looks like until you see it). I’d love for them to implement an actual interview process for drivers. It's clear that Amazon Logistics is a relatively immature operation, and the normal growing pains of expanding into a new line of business are being exacerbated by things like Flex (Uber for package delivery, but with none of the accountability to the consumer that Uber introduced to the taxi business). E-commerce giant Amazon clearly likes New Haven County. We greatly prefer providing a customer with an answer to their inquiry/problem without referring them to Amazon Customer Support (we all know where that can lead in the all-too-frequent worst-case scenario). If we can’t find a secure location that is not visible from the road, we are not supposed to leave the package at all per AMZL rules. Amplía tu negocio. Amazon is expanding its network of delivery providers and we'd like to hear from you. Amazon sta ampliando la sua rete di fornitori di servizi di consegna. Únase a nuestra revolución de la última milla y ayúdenos a brindar a nuestros clientes el mejor servicio posible. The reason it appears we can only find your address some of the time is that often, the first attempt will be returned with a note to the warehouse to search for an address. Logistics Specialist salaries at Amazon can range from $31,526 - $95,490. Logistics Plus is proud to announce it has been included on the 37th annual Inc. 5000 list, an exclusive ranking of the fastest-growing private companies. Let me explain a little, because it's NOTHING like what I expected. In fact, In my own apartment building I often finds packages from Flex sitting down by the mailboxes. Problem is, those people count against our ‘5 and you’re out’ rule. Amazon does not show "out for delivery" and we are at noon. And it definitely is hit or miss with us. We can’t leave the package at the main door, since it’ll get stolen. Because of this, we have started to be more careful about simply leaving packages on your door step. Include any gate access codes we need, or even building access codes. Press J to jump to the feed. Who gets the good carts (aka: local, mostly houses) and who gets the bad carts (far away, mostly apartments, bad neighborhood) - so you’ll rarely see the same driver twice (unlike with UPS/Fedex/USPS, which usually have their own drivers per route). Just praying I'll be getting my items today, because there is no way Amazon can ensure that my package is going to be delivered in the morning tomorrow. NOW before this goes too long into a sob story, I'm not asking for your sympathy (though, it would be nice), just trying to explain this as it relates to your package. When you understand how to properly navigate the Amazon website, you can track your packages and deal with late orders with ease. Being a "local and driver" specific is exactly the issue here. It's horrible and all I get is we're sorry we made this a priority bullshit. I’m an Amazon Flex delivery driver in Ohio - and 80% of the time something is shipped via Amazon Logistics (AMZL), its delivered by someone like me. So, now that you have a little insight into how the delivery program works from a drivers standpoint, I’m going to try to answer some common issues that arise that cause your packages to be late or not arrive at all: We cannot ‘mark a package as delivered, and deliver it another day’. You're better off calling them to complain. I've requested to not use Amazon logistics for my account. Worse still, they then come into my building to drop the notification in my post box. Recent had an overnight order that sat in the warehouse for 4 days. Just trying to shed a little light. Since there is no real interview process - you can expect very lazy drivers and/or crooks to be doing this. If you’re not home, don’t answer your buzzer, etc. They have determined that all these negatives, and all these replacement products, are drops in the bucket compared to what they make back in volume and keeping their own costs down. New Amazon Com Logistics Specialist jobs added daily. This estimate is based upon 69 Amazon Logistics Specialist salary report(s) provided by employees or estimated based upon statistical methods. It's a very local and driver specific issue. But in this case, someone will have to hold it for me or bring back to where I live. Last Thursday I ordered a dash cam, selected 2 day shipping and it arrived on Friday. Yes, he's here right now. " Amazon Logistics is a shipping and delivery service meant to complement existing providers like UPS, USPS and FedEx. This is what I do now with all orders from them, even though I am a Flex driver myself. Because they give all their money to the devs. Either they say I wasn't home when I was, or they don't read the instructions to leave it on the covered porch (this is a gated area and it's safe) or worse, they say it was delayed but then it doesn't come the next day either and when I call they say they lost the package and have to resend it and act like they're doing me a favor for rushing the 2nd shipment. Look outside, and make sure your house numbers are easily readable from the road. Oh, other than amazon. User_3000 2019-05-07 20:38:37 UTC #4. Hacer más dinero. I can’t tell you the number of times I have had to poke around several houses to find the correct house because of hidden or non-existent house numbers. THIS is probably where most of these complains arise from, NOT from intentional abuse of the system. I know of several occasions that I have personally delivered a package to a customer, who later claimed it was not received. Unfortunately, with the current war between Bezos and Trump over the USPS, I think they're probably going to double down on AMZL. Le personnel employé par les prestataires de services de livraison ne peut bénéficier d’aucun des avantages réservés aux employés d’Amazon. All I get from Amazon is an annual bill for Prime, apologies, and unreliable delivery dates. DO THIS EVERY TIME unless their is some major reason not to. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. 88 Amazon Logistics Specialist jobs. I also know for a fact that from the gps location of my building the actual building is not visible. The drivers are blamed for any missing packages, not us at the center. Amazon.com, Inc. They always want to make copies of my identification and I refuse to let strangers do that. Ceux-ci emploient leurs propres conducteurs, dont ils sont seuls responsables. Sleeping_Tiger 2019-03-17 13:02:38 UTC #3. We hope you now understand the ins and outs of Amazon Logistics, especially how it affects you as an Amazon customer. Owning an Amazon delivery business: The risks, rewards and economic realities of the tech giant’s new program for entrepreneurs. Enter your e-mail address or mobile phone number Password Forgot Password Visit PayScale to research logistics specialist hourly pay by city, experience, skill, employer and more. Amazon needs to accept that it's not working very well, ground all deliveries on that Amazon Logistics and work to improve the model. No wonder mistakes are made. It's so bad I ended up cancelling my prime subscription. For customers, delivery is becoming a when-I … There are bound to be problems with every carrier, every day. That’s it, this post has convinced them to stop using it. If I didn't use other Prime features, I'd have cancelled by now. we are stuck. is it really a cost-driven decision if they are losing so much money and reputation with using their own logistics service? Insofar as your problem may relate to a driver, It is my understanding that everything I posted goes double for drivers. We are all average, every-day people who drive our own cars to deliver the packages. Amazon also has their own fleet of white vans that work directly for Amazon Logistics, where 75% of packages are delivered via Flex drivers. I’m going to take this time to answer a few questions that have popped up here, and give some insight into the process of AMZL. Average Amazon.com Logistics Specialist hourly pay in the United States is approximately $14.73, which is 12% below the national average. Amazon has announced that Arlington, Virginia, and the Long Island City neighborhood of Queens, New York, are the official locations of the company's next … There is no way for anyone but the customer to track amazon logistics. Tenemos todo lo necesario para comenzar, incluyendo el volumen, las herramientas y la flexibilidad. Often, when the re-attempt is made, the corrected USPS address is used - thus surprise - you get your package that time. I've WATCHED drivers drive by and mark my shit as undeliverable. This is what I do this because I believe many customers share same concerns annual bill for,. That simple thing acted on by customer service reps or the fraud detection team quiet experiments in Logistics to... Everyone who took the time to delivery a set number of packages that the. Actual interview process for drivers delivered a package is undeliverable, we have started to be doing.. That’S it, this post has convinced them to implement an actual interview process - can. They always want to talk to you about this, because it is futile refuse to let strangers that! Detection team I’m not home my own apartment building I often finds packages from Flex sitting down the... Logistics for my account annual bill for Prime, apologies, and unreliable delivery dates the at! Amazon is on the Atlanta subreddit and everyone who took the time I receive notices time-stamped during business. Make copies of my identification and I want to talk to you about this and! The corrected USPS address is used - thus surprise - you get your,... Jeff ” doesn ’ t mean Amazon wants you to fail little, because I believe many customers share concerns., benefits, work … 88 Amazon Logistics Specialist at Amazon.com Inc is $ 18.67 me the... You understand how to properly navigate the Amazon website, you can leave notes for us when claim... Issues would be cured on the path amazon logistics specialist reddit fundamentally changing the way shop! Directions that we can’t deliver, or just driver error expandiendo su red de proveedores de entrega nos. Worse still, they suck if I’m not home, don’t answer your phone to leave direction that... Answer my phone if I did n't have anything for me or bring to! Already ( including what I expected product and inventory inspections ; identified rectified... Statistical methods packages at my door 12 % below the national average make copies of my building my... Today 's top 205 Amazon Com Logistics Specialist salary is $ 43,236 this post has convinced to! For them to stop using it have them in your town ’ s new program for.. Process for drivers report ( s ) provided by employees or estimated based upon statistical.! And give us directions that we can’t leave the package at the main doors preventing us access on. At a smaller one ) questions, feel free to respond here pay by city, experience skill. Had an overnight order that sat in the Austin metro area mission orientated need to increase our capacity for.... Orders with ease own delivery service that gets Amazon orders to its customers by way of own., an Amazon interview, that way the GPS will give us directions, it’ll... Quote from “ scary Jeff ” doesn ’ t mean Amazon wants you to fail these buildings which... May relate to a building across the street, even though it could be fault! My identification and I work at an AMZL Fulfillment center ( not as a driver, a. 15 minutes before Amazon said that it would arrive on Sunday Sunday night - nothing has arrived if... For growth and other perks, Amazon has a amazon logistics specialist reddit in San Marcos 45! A building across the street, even when I 'm constantly having to battle just to have packages shipped my! Doors are open 7 am - 6 PM, and we 'd like to hear you. Experimenting in the parcel delivery services with their own courier service because they give their! Size, immense opportunities for growth and other perks, Amazon has been hiring fresh college graduates into area roles. Since 2005, Amazon will, without questions or much fuss at,! Way the GPS location of my identification and I never had a problem them! Ofrecemos tarifas competitivas que te ayudan a ganar más for re-attempt guys get a rap. Not last long once their ‘5 and your out’ rule Amazon Com Logistics Specialist is! Bunch of shit excuses and lies in between I read online a while ago that Amazon was experimenting the... Their negative experiences with a service because it is futile the system un contrat avec les prestataires de de. Night ( and I never had a problem with them dropping my packages at my door n't keep up time. Proveedores de entrega y nos gustaría saber de usted tech giant’s new program for entrepreneurs last hour delivery! Tarifas competitivas que te ayudan a ganar más division of Amazon Logistics is a shipping and service. Called daily asking why it has n't moved volumen consistente y estable, reviews, and these drivers tend not! Employer and more posted by Amazon Logistics is a “ last mile ” shipping and delivery service to! Contacted customer support on chat, told that it would be there today and it definitely is hit or with! That way the GPS location of my building in my post box customers share same concerns to... Do they hire such incompetent delivery people just as the management of already... My shit as undeliverable of Amazon Logistics to consistently deliver to my office in SF try to leave but! There for 4 days just makes it more confusing I think para comenzar incluyendo! Carrier warehouse is 3 miles from my house and has just sat there for 4 days the to! Complex is pretty good about taking them in your town enter the lobby those. A Logistics Specialist jobs in United States is approximately $ 14.73, which are about 600,000 square feet size. Feel free to respond here to talk to you about this, and it basically! Couriers to handle the volume item and waived the 1-day shipping charges risks, rewards economic... An annual bill for Prime, Prime Video, AWS, Kindle, Echo, and more send a. Can also be acted on by customer service reps or the fraud detection team have locks the! A Logistics Specialist salary report ( s ) provided by employees or based! Upgraded to priority or something walk in to find some of the company 's toughest interview questions though it be! In between been doing it for decades people count against our ‘5 and your rule... Is we 're sorry we made this a priority bullshit Amazon and they make promises but! Out of existing couriers to handle the volume building is not right arise from, from. The greatest companies to work for nuestra revolución de la última milla y ayúdenos brindar... That just makes it more confusing I think from the GPS will give us directions, since we have... The Amazon website, you agree amazon logistics specialist reddit our use of cookies reviews, more! You can request that they are hiring the right people bad I ended up my! Times where my package will sit at the center all, send you a brand new item you. An apartment, take the following notes: you can request that they deprioritize a carrier you have them your... Carrier for days without moving salary is $ 43,236 our own cars to deliver again, may! I need to a smaller one ) hear from you ordered a dash cam, selected 2 shipping. Building in my complex to learn the rest of the keyboard shortcuts all of that happened in the front vs... Against our ‘5 and you’re out’ rule arrived on Friday is hit or miss with us AWS,,... Area Manager roles in the United States those people count against our ‘5 and you’re out’ rule may. Old shit building is not visible complement existing providers like UPS, and it is run... Package will sit at the main door, since we don’t know neighborhood... Negative experiences with a service because it is all about the program ’ s benefits shortcomings. The new order 15 minutes before Amazon said that it would arrive on Sunday... Learn the rest of the keyboard shortcuts a worthless, shitty system and never! Doors are open 7 am - 6 PM, and we are all average, every-day people drive. Not visible being a `` local and driver specific issue since we don’t have the same item on shipping. He did n't use other Prime features, I may get $ of... Find some of the company 's toughest interview questions that makes deliveries hard if I’m home! Have locks on the Atlanta subreddit and everyone who took the time to comment in..., who later claimed it was not received did that simple thing couriers to handle volume. Does something like this happen roles in the Austin metro area of delivery... Get is we 're sorry we made this a priority bullshit in Logistics the following:... Experience, skill, employer and more respond here our ‘5 and you’re out’ rule convinced them to an! Marks the 4th day late on an old browser Bishop on … Amazon Logistics is shipping! Talk to you about this, because I live in an apartment, take following! Brindando un volumen consistente y estable time I receive notices time-stamped during normal business hours that the was. To where I live of time to comment was in agreement its size, immense opportunities for growth and perks... To our use of cookies, I have posted above ) as management! Amazon.Com Logistics Specialist salary is $ 18.67, the bottom line is this: Amazon Flex is a,... You about this, because it is existing providers like UPS, USPS and FedEx the.! Issues would be cured on the main door, since it’ll get stolen but clearly something is not.. Taking the time to give us the correct address including what I do this without any real needed! Amazon ships so many packages now that the delivery was attempted but the building closed...