For a destination with free shipping, no other fees related to shipping, handling, or packaging can be charged. When you buy on eBay, in most cases, we guarantee that you'll get your item or your money back. You will be refunded the cost of the eBay international delivery label on your next invoice and will not be charged for the return shipping label. You'll automatically receive a 5-star shipping time detailed seller rating if: Note: In some instances, there may be a delay in processing your shipping details, and buyers may be able to leave you a detailed seller rating for shipping time. The city and state, or city and country should match appropriately. And, why I have to ask the community instead of eBay support for help? A shipping policy template to help you create your own. To help ensure this, we've put in place performance … Delivery Confirmation - free with Priority Mail and discounted with some other services when you. Having an inaccurate item location can cause confusion and lead to a poor experience for your buyer. Including false, inaccurate, vague, or misleading item location information may lead to confusion around delivery time and shipping costs. Important! Coming up with a comprehensive policy can be challenging. You'll still qualify for an automatic 5-star communication detailed seller rating if you or your buyers send these types of communications. Learn more about uploading tracking information. Enter your search term to display live search results. If you're offering a flat rate, enter the shipping cost or select local pickup. You can offer free shipping to select or all destinations. As long as the return meets your stated return requirements, you are required to honor the return. There are no refund requests or PayPal Purchase Protection cases open for the transaction, and the buyer hasn't reported that the item wasn't received. when the item is actually being shipped from China. Whenever you create a listing you'll need to choose a set of business policies – these are the payment, shipping, and return details you specify for buyers. Our full selling practice guidelines below provide a range of tips for helping ensure you keep your buyers happy. A Shipping Policy is where you let your customers know important details about how you ship your goods if your business sells goods that get shipped to your customers. Shill bidding policy. Drop shipping means you buy stock from a supplier and work with them to send items directly to buyers. Setting your delivery options using the quick listing tool, Setting your delivery options using the business tool. By keeping some basic selling practices in mind, you’ll be able to create a great experience for your buyers. Using delivery confirmation can help. This is to enhance the buying experience and to meet industry standards for some items. If you haven’t created a shipping policy for your online store yet, you don’t have to start from scratch. Tip Seller performance policy We always want to make sure buyers have a great experience on eBay. Remember that if you use drop shipping, you’re still responsible for the safe delivery of the item within the time frame stated in your listing and for the … You can only charge more than the maximum shipping cost if you use calculated shipping and enter an item's actual size and weight with the packing materials. Sellers must post items within the handling time stated in their listing, using the delivery service the buyer selected at checkout. You're required to select the shipping option that best matches the shipping service that you offer in the listing. You upload US Postal Service, UPS, or FedEx supported tracking information by the end of the next business day (Pacific Time) after the buyer's payment clears. Flat: Same cost to all buyers (create your own rate tables detailing your shipping charges for each area) Freight: Large and bulky items; No shipping: Local pickup only; From the dropdown menu under Services, select your preferred service(s). You may also forfeit special account status and any discounts. Add your package type, weight, and dimensions. The following carriers are integrated with eBay: USPS Priority Mail Express, USPS Priority Mail, USPS First Class Package Service, USPS Parcel Select Ground/Retail Ground, USPS Media Mail, USPS Parcel Select Services, FedEx Express Services, FedEx Ground/Home Delivery Services, FedEx SmartPost Services, UPS Express Services, UPS Ground Services, UPS SurePost Services, UPS Mail Innovations Services, USPS Priority Mail International Express, USPS Priority Mail International, USPS First Class Package International Service. Categories that don't require handling time, Special consideration for specific categories. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. For example, if a buyer chooses international shipping and you specified free shipping as your first domestic option on your eBay.ca listing, you don't pay any final value fees on shipping … Every shipping policy is different and there is no one-size-fits-all approach. If eBay shortens the delivery estimate shown to your buyer, we automatically remove any defects related to shipping speed when you upload tracking within your stated handling time and your item arrives on or before the last day of the standard delivery timeframe (your stated handling time plus the carrier's published timeframe). Go with our Community recommendations or select the pen symbol beside Delivery. To give you credit for transactions where a buyer doesn't need to contact you, you'll automatically receive a 5-star communication detailed seller rating if: Note: Best Offers, Second Chance Offers, invoices and invoice requests – even if they contain messages added by the buyer or seller – don't affect automatic 5-star detailed seller ratings for communication. See Setting buyer requirements for more information. We recommend that you provide tracking information. We may limit, restrict, or suspend you from buying, selling, or using site features. For buyers, knowing when they can expect an item to arrive is an important factor when making a purchase. We always want to ensure buyers have a great experience on eBay. Listing policies . You can pick which shipping methods you want to offer your buyers when creating your listing. This may include (but isn't limited to): The time period in which a buyer must notify you about a return, How the refund is issued (money back, replacement, or exchange). When a buyer purchases an item, they expect it to be shipped from the item location included in the listing. You're required to include the following details in your listing: You're required to meet the expectations you've set in your listing: Providing tracking details for items you've sold is an industry standard and something that your buyers expect. All listings that you create through PriceYak are tied to these business policy profiles. If you don't, you may be subject to a range of actions. Learn the basic requirements for selling on eBay. When selling used items, photos are especially important because they let the buyer see the actual condition of the item along with other details like color. Tracking data must show the package as having a status of "delivered" with a delivery date within 4 days of payment clear. This guide remains active for archival purposes only. eBay dropshipping is becoming a no-go, according to eBay’s updated dropshipping policy. Use eBay's Shipping Calculator. In these cases, you must first contact the buyer and let them know that you are canceling the transaction and the reason why. By offering more than one delivery option, you'll be able to attract different types of buyers. You can only charge more than the maximum shipping cost if you use calculated shipping and enter an item's actual size and weight with the packing materials. When using calculated shipping, make sure the calculated cost isn't higher than the actual shipping cost. The Business Policies Management API allows sellers to create and manage business policies (payment, return, and shipping). Use shipping service options with features that do not meet those selected by the buyer. For example: Provide incorrect or inaccurate item location, State 'U.S.' Don't use a generic template, let us do the hard work for you by using our Shipping Policy generator tool, which will create a shipping policy using a combination of legal and sales best practices which is … Include accurate item location descriptions. It's actually the MOST expensive postal service in the G20. You're responsible for reviewing and understanding our rules for sellers, as well as all relevant laws and regulations in your User Agreement. Specify in your listing clearly and accurately when the item will be shipped. If you're shipping baseball cards or video games, that's too high; if you're shipping items over 1 pound, it's not enough and you should consider putting the shipping calculator in your listings. If you do accept returns, make sure you specify the time period in which you accept returns, who pays for the return postage, and how the refund is issued. Download the shipping policy template. Learn how we protect sellers on eBay. On the listing page, scroll down to the Shipping details section. You can make the listing creation process, and the management of any existing listings, more efficient by creating policy templates that store your preferences for each of these areas. Understand why shill bidding is not allowed on eBay. Buyers expect their items to be delivered on time, especially when they pay additional fees for expedited shipping services. Do whatever you can to provide excellent customer service. Learn more about the pricing and promotions terms and conditions - opens in new window or tab. In certain categories we may require tracking information, specific handling times, or both. Communication between a buyer and seller isn't undesirable. This is one of the qualifications for getting an automatic 5-star rating for shipping time. Include inaccurate, vague, or misleading item location descriptions, such as: Direct from manufacturer to, United States, Include item location information in the item description that doesn't match the information in the item location field, Include inconsistent information in your return policy around the item location which may result in higher return costs or confusion for buyers, Describe any defects or flaws in the item – this helps avoid problems or buyer dissatisfaction, Inform the buyer that you are canceling the transaction with the reason, Cancel the transaction up to 30 days after the sale, Choose a reason for the cancellation and follow the on-screen instructions, Not informing the buyer that you are canceling the transaction, Canceling the transaction more than 30 days after the sale, Not using the correct process in My eBay or Seller Hub to cancel the transaction, Select the wrong cancelation reason in order to avoid a defect on your account, Respond promptly to any questions during the bidding or buying process, as well as after the item has been purchased, Communicate professionally, including emails, Be responsive to any buyer concerns or problems, You're not allowed to use profane or offensive language with anyone on eBay, You're not allowed to send anyone on eBay inappropriate images including nudity, profanity or other general content not related to an eBay listing, You specify either same business day or one business day handling and upload tracking information within one business day, There are no buyer- or seller-initiated communications in eBay Messages, There are no requests for contact information between you and the buyer. Combine items into one shipment. Ship your item: You select a fixed cost, or we calculate the cost for you based on package weight and dimensions. Information in the listing helps buyers decide what to buy and know what to expect when they receive the item. The shipping cost for sending a 4 x 8 x 1/2 inch bubble pack under 100 grams with tracking is a as follows. The Fulfilment by Amazon service does not satisfy the third-party fulfilment conditions under this policy. You aren't required to accept returns, but if you do, you must honor your stated returns policy. We recommend you upload tracking to eBay within your stated handling time. Select the calculated rate, or select the option to charge a fixed amount, then enter the amount. Find out everything you need to know about our rules for creating listings, and get advice on how to make your listings more successful. In the Edit dropdown menu, select Edit all listings. When you choose to accept returns, a buyer can return an item for any reason, including if they change their mind about a purchase. Use tracking, delivery confirmation, or signature confirmation. If you offer free shipping in your listing – and we can confirm the buyer didn't pay for shipping – you will automatically receive a 5-star rating on your shipping and handling charges detailed seller rating. Set your handling cost (calculated shipping only) and handling time. Go to My eBay > Activity > Sell > Active. Handing off your packages to shipping carriers. protect you if a buyer claims an item wasn't received, doesn't make your funds available immediately, pricing and promotions terms and conditions. You may be subject to the application of fees and recovery of our expenses in policy monitoring and enforcement. It's important to make sure that the listing is only used to describe the item for sale and to communicate the terms of the sale in a professional way. You can also choose to offer free shipping and pay it yourself. Can I use Fulfilment by Amazon? Meeting or exceeding buyers' expectations can help you improve your performance on eBay. Drop shipping, where you fulfill orders directly from a wholesale supplier, is allowed on eBay. Drop shipping is permitted, provided you comply with the guidelines below. I want to create a shipping policy that allows me to offer free first class shipping, or priority shipping for a fixed amount. Occasionally, you may need to cancel a transaction because the item is broken, you made a mistake in your listing, or the item is out of stock. Along with the description, photos are the most important part of a listing. That's why we always show an estimated delivery date on eBay listings. Sellers must ship items within the handling time stated in their listing, using the shipping service the buyer selected at checkout. whether to allow the eBay Global Shipping program. It’s a good idea to look at shipping policy examples for e-commerce before landing on a final strategy for setting up your business, especially now that shipping is so critical to consumers’ purchasing decisions.In fact, 80 percent of online shoppers consider shipping cost and speed to be influential in determining where they shop. But this template should help you design your own. When you deliver on your service promises to create good buying experiences, we will protect you from abusive buying behavior and from events outside your control. Charging reasonable shipping and handling costs, Specifying your handling time and return policy in your listing, Being professional throughout the transaction, Making sure the item is delivered to the buyer as described in your listing, Frequently reviewing and updating listings to make sure all information – such as inventory status and item condition – is accurate and up to date, Offer shipping service options in your listings only after reviewing their costs and delivery speeds, Ship items using shipping service options with features that meet or exceed those the buyer selected. They must: Review the cost and speed of postage before offering a delivery service. Use TAB key to navigate results. They must: Review the cost and speed of delivery before offering a shipping service; Specify clearly when the item will be shipped; Ship items within the handling time specified in the listing In … You can pay the shipping cost yourself, Offer local pickup: Buyers pick up the item from your home or another site of your choosing. Be very clear and thorough about the terms of the transaction and include information about the forms of payment you accept, any taxes or other applicable fees, shipping and handling, and your return policy. Charge the highest shipping cost for the first item and add a lower cost for each additional item. or do sellers have the option to send first class? If the shipping was already free, eBay will provide a voucher to be used toward a future eBay purchase. Simply click on the link to make a copy of our Shipping policy Google Docs template, and add your company-specific details. In Edit listings, select all of your listings by checking the box at the top of the left column. Something went wrong. If so, it's considered excessive shipping, which isn't allowed on eBay. Selling practices policy. Tracking data lets buyers know where their item is throughout the shipping process, and can be critical in cases where the buyer claims they didn't receive an item. Sellers can … If you accept returns, you must clearly state the criteria under which you will accept a return. What is the policy? Enter your search term to display live search results. Shipping method, costs, and other information, Taxes and any applicable government imposed fees (such as electronic waste disposal fees), Ensure the safe delivery of the item within the timeframe stated in your listing, Items you list must be in your inventory or you must have an existing agreement with a third party to fulfill the delivery of the item under the terms of your listing, Upload tracking details within your specified handling time, Mark the item as 'Shipped' in My eBay or Seller Hub once it has been sent, Upload information other than valid tracking in the tracking field, including tracking not associated with the transaction, Upload tracking information later than the handling time window promised in your listing. View cart for details. If you're offering a flat rate, enter the shipping cost or select local pickup. Set up combined shipping discounts so your buyers can activate a shipping discount when they buy more than one item. Knowing our policies before you list an item can lead to smoother, more successful transactions, and it can help you avoid breaking rules by mistake. You're not allowed to use a shipping method that is slower than the slowest one indicated in the listing. To select the shipping method most appropriate for you locate the shipping options, while checking out, by clicking on More Options; And select the shipping method that matches your location or preference. Buyers want to know when they can expect to get their items. Even if you specify that you don't accept returns, a buyer may be able to open an eBay Money Back Guarantee case for eligible items if they didn't receive an item or the item doesn't match the listing description. As most Canadian sellers know Canada Post shipping is exuberantly expensive. A business day is a normal weekday. Some of the simplest things you can do are to provide accurate and consistent details about your items and to be clear and specific about the terms and conditions of the sale. In this videos I discuss the brand new shipping policy that eBay has introduced for cards under $20. You don't have to accept returns, but we highly recommend you do – it might help you attract more buyers. Using a slower shipping service than the one selected by the buyer during checkout may result in the item being delivered later than expected, and an increase in claims for items not received. Copyright © 1995-2021 eBay Inc. All Rights Reserved. You can choose to exclude specific shipping locations (regions, countries, PO boxes) from all your listings by using our Exclude shipping locations page - opens in new window or tab. Most often, transactions without additional communication are a sign of great service, and you shouldn't receive low detailed seller ratings for communication in these situations. On the listing page, scroll down to the Shipping section. Buying an item for $10. If you offer free shipping, determine how to accommodate the cost of shipping into your listing price, and if you offer flat-fee shipping, use the calculator to determine a sensible rate. Remember, buyers who purchase from you are entering in to a contract with you based on the details you included in your listing, including what you stated in your returns policy. You may take into account the pricing of other sellers that you observe on the eBay site, but you may not contact another seller to coordinate pricing in any way. The listing page is where buyers get most of their information about an item. You can save even more by offering free shipping within Canada—because domestic shipping is free, you won't pay any final value fees on shipping, whether your buyer is within Canada or the US. If you've met the automatic 5-star shipping time requirements, your rating will be adjusted to 5 stars. In this eBay dropshipping guide, we’ll break … Buyers like to know where the item is being shipped from as it helps to give them an idea of how much shipping will cost and how long it might take for the item to arrive. PRICEYAK_SHIPPING_PROFILE - Contains your shipping policy settings, e.g. There are many ways to send items to your buyers. If your shipping and handling costs are higher than average, consider explaining in your listing what the shipping and handling costs include. Drop shipping, where you fulfil orders directly from a wholesale supplier, is allowed on eBay. In Ship your item, enter a fixed cost or the package weight and dimensions so we can calculate the cost. As for whether the shipping cost should be a flat rate of $5, or $7, or any other amount, that depends on what you're shipping, and what the actual postage cost will be. From the dropdown menu under Services, select your preferred service(s). 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