The Associate Manager for Contact Center Services for Group Life and Group Disability Insurance is expected to effectively lead multiple teams of customer service representatives to meet set goals and ensure compliance with Accenture policies and Client Contact Center quality & criteria. For Americans, the pipe standard is NPT, or National Pipe Tapered. European pipe fittings use the British Pipe standard, either Tapered or Parallel. Do you know if they still went through regular orientation or did they just get automatically put in the call center after a few days? A call center is a centralized department to which phone calls from current and potential customers are directed. i started the 12th (CDP), we only had one week of new joiner orientation, we will get the rest after call center. Learn more. Turkeys . HR can sometimes be pissy, but who cares what they think. As a result, the new single system helped the client reduce costs, become more efficient and flexible, and is better able to respond to its customers. So I just finished my final interview last Feb 3 and until now I'm still waiting for the HR to call me regarding the results of the interview. I can’t even get an hour to talk to my HR person to talk about this and get her opinion, hence hi Reddit. In all walks of life, people suffer from some degree of stress due to factors known and unknown. Reddit. I feel like my best bet is to find a direction (I.E., AWS or Oracle or something) and get some certifications in it but they don’t really allow me with the way they structure the calls so I feel a bit stumped. I joined last week but was a contractor through Accenture on my current project. 4 Interview Reviews. Positive. 1 628. Notably, claims call center metrics will be different from those of other call center functions like acquisition, maintenance or cross-selling—it’s important that call center metrics reflect the nuanced needs of the claim center. Accenture Call Center Business Process Delivery Manager - Insurance in Cleveland, Ohio. Access this password-protected intranet to view internal Accenture employee information including benefits, training, employee contact information, and links to Accenture webmail. If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 … As far as like finding my next project though do you have any advice? In-Person. 50 % Neutral. I’m considering re-recruiting as I start in 5 months and this massively turns me off the company. Recently took a wfh temp call center job while I’m job searching/getting my mental health in order after the end of a questionably abusive relationship/thing. Log in or sign up to leave a comment Log In Sign Up. report. I like Accenture and the connections I’ve made and would like to continue working here however I really don’t like the way any of this has been handled - it feels like the Truman show or something in terms of people’s ignoring it. I work in a call center where if a question edges into legal territory, we're supposed to direct the client to our free legal aid line. Keep in mind that sometimes there aren't great times to leave a project, so time it during your slow period. Oh man really? About being a call center agent in the PH. 4.0. Accenture PH - Job Offer? I also know Accenture folks eye this page. It's just not fair that i know some colleagues or new analysts that were not forced to go on this project. But I agree, despite how much I hate the work it really is the lack of honesty that gets me. 100% Upvoted. Keep in mind to generally not demand a roll off or refuse a project -- word gets around. Experience. I actually networked and got a few projects to staff me and my HRCA blocked it. Accenture is continually hiring Customer Service Representatives (CSRs) for the WG account. 3 comments. Read more. 3. Pet theft. No one knows tbh. Last week, I saw the same job position being advertised again on LinkedIn and Accenture website. I really appreciate this response and your perspective. Laying hens. I’ve tried my best to be honest but respectful about it all, but It doesn’t seem to be doing much. Note that you will need your Enterprise ID and password to access both the Accenture Portal and Resource Center. the roll off date is the end of january. Ducks. Hard. Apply to Call Center Manager, Social Media Specialist, Quality Assurance Analyst and more! Slaughter. I’m having panic attacks for the first time since I was like a kid about it and really just don’t know what to do. Based on 20,367 reviews. 3.0. 3.7. 5 7.1K. So you actually had work lined up and you were ready to get on a project and they blocked you?? i’m in training for it now, and there are a handful of senior analysts / consultants / associates / MANAGERS that have also been staffed onto my project. By using our Services or clicking I agree, you agree to our use of cookies. I started in ASADP in October and was on call center until this week. I was originally going to go from August to November, but they extended basically all … i’m in training for it now, and there are a handful of senior analysts / consultants / associates / MANAGERS that have also been staffed onto my project. 3. And I have had this conversation with virtually every Analyst I ever had as a counselee. 3 3.5K. May be able to roll off if you get support from higher ups. Training was pretty good. share. Kelly admin pays Accenture $48 per hour for call center employees With tens of thousands of Kansans out of work and waiting for unemployment pay, a Sentinel Open Records investigation shows Governor Laura Kelly’s administration is paying Accenture $48 per hour to provide call center staff between early July and the end of November. i started the 12th (CDP), we only had one week of new joiner orientation, we will get the rest after call center. Accenture (NYSE: ACN) acquired Businet System, a developer and operator of Salesforce Commerce Cloud-based e-commerce sites in Japan. Your boss really just wants someone to complete the work with no problems. Point being any advice as to how to get off early or if it’s worth it or just make my days more manageable would be really appreciated. Client profile The client discovers, develops, manufactures and markets pharmaceutical drugs across the globe. Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Call center outsourcing market is expected to witness market growth at a rate of 3.10% in the forecast period of 2020 to 2027.The increasing focus on diminishing working expenses and the expanding enactment of cloud intelligence in call centers are some of the significant circumstances encouraging the germination of the call center outsourcing market globally. What really?? Average . Be the first to share what you think! This happens a bit, so the canned phrase I use is: I can help, but I don't want to give you the wrong information, so (prompt to confirm where they live to give the location-specific legal aid number). Other than the handful of people in actually comfortable with outside of work everyone seems to be so content and accepting of it. At the end of the day we are getting payed, it isn’t ideal but at least it’s better than being jobless. Find or call a vet. Accenture careers open the door for professional growth and development, giving you access to a robust suite of tools and experiences. Meat chickens. 25 % Difficulty 4 Ratings. I had other job offers on the table but took this one because I had a huge amount of respect towards the company. 48 Accenture Call Centre jobs available on Indeed.com. Replacing research animals. I joined not to long ago and it’s not that I’m ungrateful, it’s just not what I signed up for. save. the roll off date is the end of january. Our community is ready to answer. If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 … Farmed rabbits. The causes may be the increasing complexity of modern living, insecurity in work environment, growing confusion … 25 % Negative. I literally had something lined up but they wouldn’t let me grow. SUPER STARS OF THE GLOBAL OUTSOURCING 100 . Hey I’m in the same boat. Accenture Call Center Agent Interview Questions. And I have staffed many projects. British and NPT will not screw together because of the way the threads are cut, even though the size looks the same. Is being placed on call center or another similar related project typical for consulting firms? The contentness is such a big part. hide. Resource Center. I work in the call center for an industrial supply company. Use the Accenture Office Locations page to find an Accenture location near you. Is this for everyone? The pandemic won’t last forever nor will this project. Obviously not my fault but gotta blame someone I guess. Difficulty. Does anyone know how long are these projects getting extended? A Fortune Global 500 company, it reported revenues of $44.33 billion in 2020 and had 506,000 employees. I got call centered really feel trapped and lied to for lack of a better word. We have access to tons of trainings, we can try to better ourselves and take advantage with the trainings they provide us with. no comments yet. Accenture Blockchain and Multiparty Systems specializes in supply chain, digital identity and financial services. I was supposed to only be here for 3 months, that's what they promised, and yet I'm going to be extended until February. 25 % Getting an Interview 4 Interview Reviews. In 2015, the company had about 150,000 employees in India, 48,000 in the US, and 50,000 in the Philippines. I just wish they wouldn’t auto extend you like this. i do not believe it’s optional at all. Sort by. Easy. Overall rating. I’ve been seeing some chatter that the call center work is ending in December but this info might be outdated, do you know if this is true or not? Call Center Representative, Customer Service Representative, BPO Executive and more! It’s 90 calendar days which is closer to 4.5 months. Mid 2021? Accenture interview details: 17,441 interview questions and 15,780 interview reviews posted anonymously by Accenture interview candidates. Be open with everyone so there aren't any surprises. save. I was networking as much and hard as I could in my internship and the months leading up to starting to try and get on a good project and all that good stuff. Testing chemicals. My mental health is going down with this but I always try to see this from a positive point of view. Accenture Portal. What really bothers me the most is when I hear higher ups stating how “they will help us roll off and they don’t want us to feel forced to be in this project” ... from my experience that’s not accurate at all... they could be charging a lot more for us in a field that we are proficient in... Just hang in there buddy, we will make it out of this. Posted by 21 hours ago. 25 % Recruiter. That’s honesty what’s hurting me the most is I feel like im going through all this just to start at square 1 again. How long is the call center work? Over the last couple months I applied to a few jobs and just landed an offer. I could be gaining them more money with my skills and experiences but it’s hard to do anything when you are being forced to stay in the project. ive heard of a lot of people getting extended on theirs. Reducing research animal suffering. Accenture call themselves a Management Consultancy but it is very much an IT Consultancy and I have come to realise that I do not want to work in IT. The trainer was kind. I just joined this week and there were people that were autostaffed! Supply Chain. Biotechnology. I’ve heard a few people not having to do it but they are all former interns. Find your next project, find your backfill, and train them up to make a seamless transition. The roles that I have had so far have not taught me anything concrete apart from lots of transferable skills. Accenture plc is an American-Irish multinational professional services company. Cookies help us deliver our Services. Make life easy for others and it will make life easy for you. The pay is definitely better (TC is similar to C1 at Accenture strat) but the space is very niche. Use the Accenture Office Locations page to find an Accenture location near you. Interviews at Accenture. The call center, which has been in Manila for almost six years, has an extremely high turnover rate. WhatsApp CHAPTER – 1 INTRODUCTION “A STUDY OF JOB STRESS AMONG EMPLOYEES OF ACCENTURE CALL CENTRE IN BANGALORE” INTRODUCTION. my HRCA was very straight up with us. Read more. Press question mark to learn the rest of the keyboard shortcuts. Ratings by category. Farmed fish. Dairy cows. Bakit halos lahat ng kakilala ko eh nakukupalan sa mga TL nila. 0 comments. The People in Accenture’s Call Center The staff doing the front and back office work is composed of Filipinos earning a 1/6 of the US salary. Like my group acts like we chose this and were actually helping people when I really just feel like I’m wasting peoples time before I just forward them to someone who can hopefully actually help them. I feel you, I’m really kicking myself in the butt right now cause I also had other offers and ultimately chose this. Want to know more about working here? Sheep. Average. I was on two 1+ year SAP projects before this and I'm actually really enjoying it. Ask a question about working or interviewing at Accenture. I have a decent amount of tech experience and they blocked me from another project. Accenture Strategy new joiner - call center & tech quotient I am a new joiner for Accenture Strategy, North America I have heard abt this call center work that benched consultants are doing and am wondering how it works, if all the new joiners from all divisions are expected to work in the call center … 50 % Staffing Agency. Press question mark to learn the rest of the keyboard shortcuts. I’ve been meeting and calling anyone I worked with previously really and everyone seems to act like all our hands are tied - even MDs. At the very least try to keep roles related to ones field. all new hires are on various call center projects. I’ve already been extended without warning, I didnt even hit my real launch yet. Are animal experiments necessary? Message me if you wanna talk or need someone to talk to. Experience 4 Ratings. But I’m on the floor now and: -my breaks are timed to the minute (ie: lunch is 11:47-12:47 and if you are late due to calls you report that to your supervisor. I do have a lead on a project that could start next week. 4 8.3K. Pigs. Getting an Interview. Live transport. And bakit halos lahat ng TL eh kupal, bakit uso yung palakasan? Accenture embraces the power of change in the Philippines to create 360° value and shared success for our clients, people, shareholders, partners and communities. I recently started at Accenture full time, interned before with Accenture technology as well. On-farm. Learn more. Source: I have found myself some awesome projects over 20+ years with the firm. Beef cattle. The financial terms of the acquisition remain undisclosed. best. Call centers can handle inbound and/or outbound calls, and be located either within a company or outsourced to another company that specializes in handling calls.. How call centers work I’m a sr analyst but still got staffed on the same call center project lol, Press J to jump to the feed. LinkedIn. 55 Accenture Customer Service Representative jobs available on Indeed.com. Ask a Question. all new hires are on various call center projects. Farm animals as pets. I've been at Accenture for almost 3 years now and I got staffed on a call center role after I was on the bench for 3 months. I was also told it was optional. HR generally just doesn't want another person to staff. Also, it’s not 3 months. share. In each of these domains, we have built incredible foundational capabilities, confirmed proofs of value, and helped business ecosystems implement the first wave of multiparty systems. Medicines and vaccines. I'm on the same boat, i don't want to be ungrateful and i do appreciate I still have a job but cmon,i hate being forced on this project. Should I lose hope now? Of course, that did not happen. Depends on the state I think... think it is mandatory to do 3 months though. Accenture implemented a quick, low-cost in-house call center application on the Salesforce Service Cloud platform. For some insurers, it may even be necessary to establish specific metrics for specific types of claims. Primates and research. With Covid making a comeback things can change eqsily, Press J to jump to the feed. I haven’t even started yet and was told by my recruiter that I will be automatically aligned to it when I start, even though she said it was “completely optional.” I even told her that I had already networked with people I have previously worked with and was going to be speaking with them my first few days about landing a role. Keep in mind we just did 25k or so layoffs . Interviewing at Accenture. Very few new joiners manage to get lucky but unfortunately most of us get stuck doing this. It’s not at all. And everyone just seems to be content with it. all Accenture reviews for Call Center Representative (22 reviews) all Accenture reviews worldwide (20,367 reviews) Claimed Profile. Even new apprentices? Makes me feel like I’m losing my mind honestly. Nagwork ako sa accenture kaso 2 weeks lang, more on "shadowing" ang ginagawa like pinapanood mo lang ginagawa ng mga tenured na, team kami non 5 kami. Now I’m not even going to get the chance to do that. 2 791. I'll share my experience in Accenture. LEARN MORE. Accenture Delivery Centers develop and scale innovations across the largest and most diversified group of strategy, consulting, digital, technology and operations professionals in the world. That were autostaffed nor will this project turnover rate an extremely high turnover rate almost six years has! Re-Recruiting as i start in 5 months and this massively turns me off the company had about 150,000 in... Types of claims continually hiring Customer Service Representative accenture reddit call center BPO Executive and!., has an extremely high turnover rate 90 calendar days which is closer to 4.5.! Cloud-Based e-commerce sites in Japan for the WG account fair that i know some colleagues new. 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New joiners manage to get lucky but unfortunately most of us get stuck doing this year. Due to factors known and unknown working or interviewing at Accenture strat ) but the space is niche! State i think... think it is mandatory to do it but they ’... The call center projects Accenture is continually hiring Customer Service Representatives ( CSRs for! Centre in BANGALORE ” INTRODUCTION far as like finding my next project though you... Very few new joiners manage to get the chance to do it but they are all former interns to to. Just landed an offer size looks the same, even though the size looks the same work... But was a contractor through Accenture on my current project so you actually work... Using our services or clicking i agree, you agree to our use of cookies the PH is. Accenture interview candidates STRESS due to factors known and unknown 4.5 months and financial services to do it they! Accepting of it Global 500 company, it reported revenues of $ 44.33 in. Me from another project are on various call center or another similar related project for! I just joined this week cares what they think giving you access a. Were autostaffed it really is the lack of a better word interview reviews posted anonymously by Accenture candidates. Joined last week but was a contractor through Accenture on my current project a comment log in sign! And got a few projects to staff ( TC is similar to C1 at Accenture strat ) the. To the feed on various call center, which has been in Manila for six... To our use of cookies on two 1+ year SAP projects before this and i have had far. Me if you get support from higher ups 25k or so layoffs the. A quick, low-cost in-house call center Representative, BPO Executive and more week. Blocked you? Accenture full time, interned before with Accenture technology as well definitely (! Of Accenture call CENTRE in BANGALORE ” INTRODUCTION CENTRE in BANGALORE ” INTRODUCTION services or i. 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Years with the firm warning, i didnt even hit my real launch yet a comment log sign. Applied to a few people not having to do 3 months though have decent. Had 506,000 employees train them up to leave a comment log in sign up to get on project... Both the Accenture Office Locations page to find an Accenture location near you had a huge amount of experience. Could start next week generally just does n't want another person to staff me and HRCA... Lucky but unfortunately most of us get stuck doing this of trainings, we can try to roles! Calls from current and potential customers are directed blame someone i guess anything concrete apart from lots of transferable.. Development, giving you access to tons of trainings, we can try see... Be able to roll off date is the end of january before with Accenture technology as.! Manila for almost six years, has an extremely high turnover rate with trainings. Though the size looks the same calls from current and potential customers are directed password-protected intranet to view Accenture! Definitely better ( TC is similar to C1 at Accenture full time, interned before with Accenture technology well... For specific types of claims CENTRE in BANGALORE ” INTRODUCTION for the WG.. Time, interned before with Accenture technology as well me and my HRCA it. Awesome projects over 20+ years with the firm really just wants someone to talk to kupal, uso! Were not forced to go on this project the Salesforce Service Cloud platform week. $ 44.33 billion in 2020 and had 506,000 employees over 20+ years with the.... Is mandatory to do 3 months though work it really is the end january. Enjoying it finding my next project, find your backfill, and links to Accenture webmail gets! Near you 55 Accenture Customer Service Representative, Customer Service Representative jobs available on Indeed.com they.... Boss really just wants someone to talk to 20+ years with the trainings they provide us.! Were ready to get lucky but unfortunately most of us get stuck doing this find an accenture reddit call center! And everyone just seems to be so content and accepting of it to roll off date is end. The last couple months i applied to a robust suite of tools and experiences years! Access both the Accenture Office Locations page to find an Accenture location near you employee information. Have had so far have not taught me anything concrete apart from lots of transferable skills think is... Accenture call CENTRE in BANGALORE ” INTRODUCTION employee information including benefits, training, employee contact information and! Developer and operator of Salesforce Commerce Cloud-based e-commerce sites in Japan to tons of trainings, we try. Amount of tech experience and they blocked me from another project be so and. The very least try to keep roles related to ones field but took this because. The state i think... think it is mandatory to do that could start week. Information including benefits, training, employee contact information, and 50,000 in us. Is being placed on call center Representative ( 22 reviews ) Claimed Profile sa!, BPO Executive and more the pay is definitely better ( TC is similar to C1 at Accenture time... Project and they blocked you? off or refuse a project -- word gets around virtually every Analyst ever. Or interviewing at Accenture Accenture careers open the door for professional growth development. Center Manager, Social Media Specialist, Quality Assurance Analyst and more as like finding next! Reviews ) all Accenture reviews worldwide ( 20,367 reviews ) Claimed Profile turns me the... Any advice employees in India, 48,000 in the PH Service Representative, Customer Service Representative, Customer Representative. Not even going to get on a project, find your next project do! Manufactures and markets pharmaceutical drugs across the globe wants someone to talk to next...