Manage all F&B outlets (Sports Bar, Fine Dining, and Poolside lounge), Effectively solve all open guest issues, ensuring a memorable stay. Skills : MS-Excel, Word, Billing, Management, Negotiation. Skills : Microsoft Office, Word, Power point, SPSS. Assigned General Manager duties and responsibilities in their absence. Spearheaded the yearly renovations and improvements, Winner of the "Ladies in Business and Management" Award for 2011 in the category "Hospitality management", Business Lady Corp BG. Maintain and promote positive guest relations through personal involvement and employee involvement. 2 Laundry, 1 Maintenance, 3 Public Area Department representatives, Expedited breakfast, lunch and dinner services on a rotational basis with the Hotel Manager ensuring appetizers and entrees were delivered accurately, timely, and to chef specifications. Summary : Innovative professional with 11 years of progressive experience within the hospitality industry. Successfully resolved aging accounts receivable issues resulting in no bad debit write offs. Increased hotel profitability to a net 60% by controlling expenses, and increasing bookings, Promoted Negotiated Corporate business, increasing it by 20% year after year, Responsible for marketing of hotel as well as cooperative ads with golf, and restaurant, Developed golf packages as well as special event packages, to maximize revenue for both hotel and Food & Beverage, Yield management/Revenue management that lead to increasing ADR by an overall 8%, Enhanced Social media links, company website updates, facebook, twitter, Assisted other departments as needed including payroll, accounting, restaurant, and banquet sales. Revenue Analyst Resume. Departments included Front Desk, Bells, Valet, Environmental Services, and Pool Services. Streamlined business processes and enhanced operational efficiency levels. Maintained a 13-month rolling demand calendar to provide daily and weekly dynamic forecast of expected results, variances, and budget comparisons. Revenue Manager II Resume. Researched competitive pricing/offerings, ran scenario analysis to optimize profitability, and launched a program. Performed daily room/revenue pick-up analysis, strategy adjustments and reporting through competitive benchmarking of local market trends. Ensure that credit card transactions are processed for payment nightly, as well that all reports are timely emailed/posted/faxed, and that the computer backup has been performed. Monitored on-time payments for rent, late fees, and damages, Handled a wide variety of customer needs and concerns. In overall charge of daily operations of all departments, from the laundry service all the way through to … Continuously evaluate and adjust revenue management platform to provide the most effective setting for changing conditions. Manage labor standards and property level expenses to achieve maximum flow. Not exactly the next Bill Belichick yet, but far better than a total greenhorn. Revenue Manager Resume. Hired and onboarded 15 servers and bartenders over the past 4 years. For example, if you’re applying to a hotel manager job, talk about how you increased profit margins by 17% at the last hotel you managed by … Headline : Analytical and results-driven accounting professional with comprehensive knowledge and experience in railroad accounting, analytics, and reporting. Sofia Flores . See our sample Hotel Manager Cover Letter. Generated and analyzed reports regarding reimbursements for Director of Patient Accounts, Assistant Director of Patient Accounts. Assisted the Sales team in group bookings and maintained a relationship with top clients and Provided training and support for reservations. The Assistant General Manager is responsible for assisting the General Manager in directing and overseeing all operational activities and departments in the hotel in order to maximize revenue… and departments in the hotel to maximize revenue and to deliver a positive experience and provide exceptional customer service for guests. Maintaining demand information and managing sellout strategies in partnership with Front Office. Accepted deliveries, oversaw staff, and ensured kitchen/bar equipment and computers were in proper working order in Food & Beverage manager's absence. Able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations, Market and coordinate all banquet rooms for social events and business meetings, conduct all hotel site tours, Work with the GM to create the yearly budget and establish room rates, Set up weekly BEO'S on Excel spread sheets and distribute to all department heads. Consistently negotiate better pricing with vendors for food and beverage, linens and guest amenities. This cover letter was written by ResumeMyCareer’s staff of professional resume writers, and demonstrates how a cover letter for a Hospitality Hotel General Manager Cover Letter Sample should properly be created. Coordinated new carpet project throughout all guest rooms and corridors. Evaluated performance of distribution partners and contracted rates of OTA, FIT, tour operator, corporate, consortia. Increased bar revenue by 20% by redesigning the cocktail menu and adding several new options. As the enclosed resume showcases, my experience encompasses project management, strategic planning, resource utilization, revenue growth, and cost reduction. Conducted interviews, orientations, training, completed evaluations, and processed all new employee paperwork and updated job descriptions. Worked with hospital and physician staff to develop charge capture processes to ensure accurate and efficient capture. Sales manager resume examples that land interviews. Resume Examples; Sales Manager Resume Sample: 25+ Examples and Writing Tips; Sales Manager Resume Sample: 25+ Examples and Writing Tips. Created and organized the company's ongoing Medicare/Medicaid healthcare transitional changes to help train employees. Periodically inventoried supplies and equipment. Create renewal recommendations based on economic data, budgets, seasonal factors, and market conditions. Planned and monitored work schedule of employees. REPORTS: Accommodations Manager / Sales and Marketing Director POSITION SUMMARY: Revenue Manager is responsible for both strategic and tactical initiatives related to revenue maximization. Registered and processed guests promptly upon arrival. 22 Hospitality Resume Objective Examples to Make a Wow Resume. Jobs for sales managers are projected to grow by 7% (or 28,900 jobs) from 2016 through 2026, according to the Bureau of Labor Statistics (BLS). Right time for the 4. Ensure compliance with corporate policies and procedures. Managing a revenue management system is like racing. For hospitality jobs, emphasize how you can maintain an establishment’s service quality to drive revenue. Ensure that all employees are trained for their positions to maximize service, production and efficiency. Continued focus on customer service. Handled scheduling, hiring and training operations. Maintained Accounts Receivables and Tenant billing on daily basis. Converted 68% of customers into repeat clients, driving a 22% revenue increase in one year. Resume; Analyst Resume; Help Desk Analyst Resume; Revenue management is a critical function for any organization which expects the personnel to be skilled in using statistical models, mathematical analysis, and other tools to derive the expected results. Maintained the highest standard of services to the guests, including maintenance and cleanliness for the guests' rooms and associated facilities. Demonstrates promotes a 100% commitment to providing the best experience for guests. Make sure to make education a priority on your manager, revenue management resume. A junior position in such a centralized environment is also a good way to gain valuable experience. Oversaw Maintenance staff in preventive maintenance and special projects. 123 Main Street, San Francisco, CA 94122. Candidates for this job usually make display of a hotel management degree in their resumes. Managed the day-to-day operations of this extended stay hotel (including administration, guest services, housekeeping, and maintenance) within corporate strategies and guidelines. general manager æ hospitality Maximizing resources and improving bottom line through expert leadership in quality service, staff development, cost control, and visionary P&L management. Managed multiple strategic and tactical projects for the Regional Director of Revenue Management and the property's General Manager. Designed and utilized Excel tools to analyze historical data, assess the impact of price changes/promotions and run scenarios. Develop and provide guidance on strategies to maximize revenue through the effective management of pricing tools. Managing the relationship between central reservations and on-site reservations offices. Creating procedures for handling reservations, cancellations, no-shows reducing errors and adjustments. Responsible for all hotel operations including budgeting, customer service scores, and hiring. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Director of Revenue Management Candidate should be properly created. Hotel General Manager CV Example & Writing tips, Questions, and Salaries Recruiters and hiring managers have the difficult job of sifting through resumes and CVs to find the perfect candidates. Evaluation of all new opportunities to increase the Hotel's revenue and implemented key programs. If you're ready to apply for your next role, upload your resume to Indeed Resume to get started. Responsible for best practice standards to include: competitor analysis; environmental scanning; market modeling. The High Street Hotel, New York, NY. Responsible for assessing, analyzing and pricing group business strategies through active overall monthly hotel performance. Drove significant improvement on guest service scores. For more examples, check out our guide to the architect resume. Responsibilities shown on example resumes of Revenue Managers include preparing rolling three months forecasts on a weekly basis, and preparing a 12-month pace report twice per month to identify need periods and take appropriate action. Enhanced internal controls over financial reporting and processes and communicated processes company-wide. Is also responsible for the overall direction, coordination, and evaluation. The qualifications of a revenue manager may vary slightly depending on the employer so you should tailor your resume qualifications to suit each unique job description. Developed employees and guided their success and professional growth with regulatory meetings. Managed all areas of the hotel in accordance with brand standards to achieve superior guest service and product quality. Assisted manager and performed weekly payroll transactions for approximately 80 hotel employees. Worked closely with department heads on the implementation of strategic business and/or operational plans, projects, programs, and systems. Responsible for understanding and communicating Revenue Management philosophies as they pertain to strategies. Planning efficient work schedules for hotel staff while reducing overtime by 30%. Directly manages the hotel staff on a daily basis; supervises approximately 8 associates on the property. Experience includes department management, anesthesia billing, pediatric billing, HIPPA Compliance, billing automation. A winning revenue manager resume should prove your value to prospective employers. Served as Executive Committee member. Coordinate all events that take place in the conference rooms in the hotel. Working in the Atmos billing department to ensure accurate billing to customers Making changes to customer accounts. Responsible for the overall evening operations of this four-diamond/star rated hotel through seven managers by ensuring standards, policies, and procedures were being exceeded in the front office, housekeeping, engineering, restaurant, banquets, kitchen, and security areas. Communicates all policies and procedures to entire staff, Conducts regular meetings to provide various information including company communications, policy reviews, local property activities and goals. and inventory strategy for 13-15 CFRST hotels. New York City NY • (123) 456-7891 Resume; Management Resume; Revenue Management Resume; Revenue managers are employed at hotels, motels, spas or resorts to develop pricing strategies, and maintain sufficient inventory. Managed all aspects of revenue, including maintaining a strong internal control structure and its alignment with business objectives. Assisted with the development and implantation of a new billing database Lead implementation of a new clearinghouse. Developed employees-access their talents, motivate them and achieve the buy-in dedication. Communicate and educate the hotels on proper pricing, competitive positioning and restrictions and the impact that they may have on the hotels' revenue strategies. Conducted coaching/counseling sessions, performance evaluations, discipline documents, and terminations. Responsible for the million revenue budget including, annual budget process, monthly variance analysis. Opportunity to be based at current location and travel. Performance-driven, accomplished, and seasoned professional, offering more than 20 years of effective management expertise and progressive leadership practices to all hotel operations. Ensure brand standards are up help and preventative maintenance programs are in place. Skills : Microsoft Office, SAP, Peoplesoft. See good vs. bad examples. Responsible for interviewing, hiring, and training new staff members Enforcing and following disciplinary process as needed. Conduct employee performance evaluations as prescribed, control staffing. Communicating findings, strategy changes, and performance results on a Local and regional level. Clearly described, assigned, and delegated responsibility and authority for certain operations to various sub-departments. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Consistently deliver results that contribute to the overall performance objectives for business revenues, guest and employee satisfaction. Writing a great Hotel Manager cover letter is an important step in your job search journey. You won’t win by going 120 km/h. Oversee daily operations of hotel and restaurant. Accepted the position of Hotel Manager at 100 room casino property. Measures, analyzes, and communicates property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data. Skills : MS-Word, PowerPoint, Excel Outlook. Implement stringent food cost controls. Managed and monitored the Medicaid/Medicare (CMS) billing programs to ensure that all denied and pending claims. Consistently improved guest satisfaction scores, most notably in the areas of cleanliness and customer care, to become, Worked with the regional Revenue Manager to drive ADR (Average Daily Rate) and occupancy to achieve the corporate, Participated in on-going sales activities to bring in new business, build loyalty with established customers, and develop. Responsible for conducting both hotels yearly and 5 year capital plans. A strong Hotel Manager resume sample emphasizes leadership, previous managerial experience, organization, problem solving abilities, customer service orientation, and teamwork. The following Hotel Manager resume samples and examples will help you write a resume that best highlights your experience and qualifications. Hotel General Manager Resume Sample. Provided support, training, motivation, guidelines and leadership to employees. Coordinates and implements sales and marketing activities for hotel property. Oversaw the overall operation of this 354 room hotel. Researched and executed a variety of technical accounting topics for current matters in question and Company's upcoming plans. Worked directly with the Homeowners and HOA to answer questions, direct to proper outlets, resolve issues as well as schedule and promote Homeowner Events. Deep knowledge of the inventory management process and the ability to speak in multiple languages would be appreciated. Help increase revenue and maintain 100% occupancy with casino marketing strategies, Manage and develop 50+ team members, and supervisors, Create new inventive ways to fine tune all hotel operations through constant review and modifications, Manage all monthly, quarterly, and yearly budgets, Send monthly business reports to Casino GM. Create and manage the training program of new hires to the revenue management team. Trained staff in delivering utmost levels of customer service in greeting customers that come into the store, Managed all aspects of the Country Club's 59 room boutique hotel, including staff hiring and development, performance evaluations, scheduling for front office, maintenance and housekeeping as well as purchasing, contract negotiations with vendors, forecasting and yearly business plan and budget, Hotel Restaurant Institutional Management. Managing the Hotels Property Inventory System including the implementation of minimum/maximum stay restrictions. Manage daily operations of the complex including all administration duties for the management of finances, human resources, stock control, Planned accommodations, banquet themes and other hotel services, Promoted customer service to guests and potential customers, Ensured that every department is aware of yearly targets and operational goals, Monitored hiring and recruitment of new staff and administration personnel. Responsible for reconciling accounts, bill paying, budgeting and generating proposals and invoices through programs such as QuickBooks and database management systems, Formulated financial plans in accordance with budgets, Assisted in preparing rental contracts for property tenants, Communicated with multiple suppliers and ensured timely delivery and maintenance of inventory, Supervised and provided in-house technical support to hotel maintenance staff, Delegated tasks and coordinated employee schedules, Inspected and evaluated room upkeep daily to ensure exceptional guest accommodations, Provided a professional and friendly service to accommodate guests' demands and employee satisfaction. Identified high and low demand periods and implemented strategies as needed. Skills : Microsoft Office, AS 400, Microsoft Outlook. It should highlight your most notable career accomplishments and competences for the position. Scheduled building and room maintenance, housekeeping and laundry. And for driving a formula 1 car you need skills. Providing landscape to General Manager, Sales Team, and Front Office Working with the Accounting Manager, Director of Sales. All rights reserved. Create the highest customer satisfaction possible by ensuring prompt, friendly, quality, and knowledgeable service. Improved hotel rating on Tripadvisor.com from 22 out 24 worst to 6 out of 24 by implementing new strategies and improving customer service, Increased revenue by implementing new ideas that resulted in full occupancy daily, Earned recognition of owners and clients on a consistent basis for excellent performance. Make sure to make education a priority on your revenue manager resume. Objective : To secure a position in an organization where skills, experience, and education can be further developed and effectively used to the benefit of the organization and the community. Supervise approximately 30 team members in front office operations: Front Desk, Bell Services, and Concierge, Monitor and comply with all legislation affecting the operation, including licensing regulations, health regulations and fire and safety regulations, Overseeing the entire day-to-day operations of a boutique hotel. Interviewed, hired, and reviewed personnel, Ensured and efficient and profitable operations, Executed daily operations of front desk, Maintenance, and housekeeping. Identified process and efficiency gaps while creating opportunities to improve communication and morale with all Branches and field partners. Responsible for Corporate, Government and Association group bookings. Summary : Dependable, Organized, Dedicated manager with the willingness to take on added responsibility to meet tight deadlines. feet of conference space, Manage hotel employees and outlets to maintain the highest level of customer service, Problem solve and troubleshoot any guest or employee issues that arise, Supervise maintenance, supplies, renovations and furnishings, Carry out inspections of property and services, Utilize guest feedback to improve overall experience for present and future guests, Accountable for overseeing all aspects of day-to-day operations including both front of house and financial management, Maintained statistical records of customer accounts and in house expenses, Major contributor to recent updated marketing strategies and business promotions, Delivered excellent customer service while maintaining the correct handling of any clientele complaints, Led daily personnel conferences with focus on updated objectives and detailed responsibilities. Accurately sold rooms and make reservations. Summary : Over 9 years in the Health Information Management industry. In order to do that, the revenue manager is in charge of compiling and analyzing data to make decisions regarding pricing. Responsible for maximizing revenues and flow through GOP to meet or exceed budget. Responsible for the preparation of property budget and forecasts. Strategic planning to monitor expenses, drive revenues, and maximize profits. Aligned with Hotel Manager in the operations and profitability of the 289 room full service hotel. Directed day to day activities of Front Desk/Audit, Maintenance, Housekeeping, Food & Beverage, and Marina of 57-room resort hotel. Completed $10 million dollar renovation in 2013. Read on to discover five traits that the most successful hotel sales managers exhibit. My ability to analyze needs and create unique solutions designed to yield a profitable outcome has proven to … tours, sites, presentations and networking events. If you’ve ever wondered what the secrets of a successful sales manager are, you aren’t alone. Renegotiate better pricing for all linens and hotel amenities purchased for the hotel by vendor sourcing and identifying low-cost suppliers, and reducing overall purchasing costs by 7% annually. Responsible for upgrading menu in continental breakfast to include many new items and improved, Weekly scheduling of hotel and restaurant teams, Weekly/ Monthly ordering of supplies for hotel and restaurant, Review of monthly financial statements, P&L and budgets. Responsible to ensure all accounts receivable data was inputted; cash receipts and medical billing were processed in a timely manner. Coordinated and implemented sales and marketing activities of the property. Administrative and operational responsibility for staff. Created checklist for daily stocking of housekeeping carts that improved inventory management and prevented unnecessary trips to stockroom during cleaning rounds. The revenue manager should possess excellent communication, analytical and customer orientation skills. Managed 383 guestrooms while simultaneously undergoing $30 million full scale renovation. Monitored and coordinated all aspects of customer and guest relations. Implemented standard of the week for our restaurant team in February 2015. Offering excellent customer service and 5 years of experience in a managerial position. Maintained suspense on all recurring and special reports, following up to assure completion prior to suspense date. Manage Property budgets for all departments. Summary : Proven Remote Revenue Management professional with experience and knowledge in multiple markets. Skills : Inter personal Skills, MS-Office. The revenue manager mentions in the Revenue Manager Resume chief roles such as – conducting analysis of prices quoted by competitors, developing effective discount and pricing structure, contributing in areas of development, creating pricing strategies, conducting competition analyses, tracking hotel revenues, reporting financial information to the upper management and suggesting methods to improve revenue of the hotel business. Assisted in developing marketing strategies for rooms and food outlets. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, revenue management experience. Also, read on to How to Become a Hotel Manager. Maintained hotel property and executing property improvements. Monitor and develop team member performance to include, but not limited to, providing supervision professional development. An effective sales manager accomplishes several things, including maximizing revenue during peak season and generating revenue in low demand periods. Received a high level of accreditation on Trip Advisor. Implemented a new process in Housekeeping that reduced labor by over $8000 per month without affecting the guest experience. Handled Medicare and Non-Medicare claims documentation review for qualifying claims for release on DME, Sleep and Respiratory products. Hotel Manager. As a member of the Revenue Management Department, you will have the opportunity to set strategic direction, determine pricing, create … Summary : To obtain employment in a local school district as an educator, to strengthen the community by strengthening local schools, and to serve the community by providing education to our students. Monitor the accuracy and the behavior of the competitor's pricing data and schemes to devise a competitive response. Summary : Over 17 years of revenue management experience with oxygen sleep and supplies. Develop and managed a budget model that built the budget at a detail level that allowed for efficient monthly review of actuals. Below, you'll find detailed information on skills to highlight on your resume, along with management resume examples for a variety of management jobs (including customer service, finance, human resources, operations, technical, and general management positions). Make your retail sales manager resume quickly. … Demonstrated ability to recruit, hire, and train a highly motivated team. Collaborate with cross-functional teams and all levels of management to formulate solutions to alleviate issues at under-performing properties. Received, reviewed and complied with audits on all past due accounts to ensure that collections were handled properly and efficiently. Supervise the tasks of associates during shifts, plan daily tasks, assign and direct work for each shift to ensure efficiency. Developed and implemented pricing strategies to maximize revenue and profitability for a hotel that primarily served corporate travelers. Currently performing all revenue management tasks as a revenue leader for multiple Marriott managed properties. So a hotel revenue manager should know a hell of lot more about systems and applications in general than your average hotelier. Supervise nightly audit; Review reports daily and make corrections as needed. ... chef to utilize extensive culinary knowledge in the preparation of exotic foods that will skyrocket patronage and revenue. Coordinated payroll, accounts receivable and deposits. Skills : Communication Skills, MS-Office. See if you can spot the problem with the first of these two managerial resume samples: What's wrong with that? Assist the Director of Sales in developing and execute strategic sales and marketing plans and sales activities to … Responsible for analyzing P&L statements, developing operation budgets, forecasting and capital expenditure planning. Conducted regular inspections of hotel to ensure adherence to cleanliness and maintenance standards. Exceeded guest satisfaction scores over 95% in all areas, Increased associates' morale and resolved labor relations issues, Implemented Manager on Duty program resulting in higher management exposure, Developed an evening management team focused on high performance of anticipating guests needs, Conducted multiple property inspections each night to ensure staff efficiency and productivity, Increased customer service scores by having associates initiate conversations with the customers, Develop additional selling skills with associates on how to recommend additional products and services to increase sales, In charge of weekly payroll, associates schedules and pet training schedules, Trained, coached and mentored all associates to increase their level of knowledge and how to uncover additional needs, Took underperforming branch level of customer service to number one in the region, Increased sales and customer service scores in the Pet Hotel and exceeded yearly sales by over $45000.00. 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